Server Management
By pairing automation with human brilliance, we proactively manage your servers so they operate at peak performance. Specifically, we perform full system administration, problem remediation and root cause analysis on all your server issues. For your firm, this means a frictionless server environment that empowers your internal IT team to focus on the bigger picture – without interruption.
Expert engineering to upgrade your operating system.
Our Server Engineers know that uptime and access are critical to your bottom line. That’s why we deliver service through a holistic, dual reactive and proactive framework that ensures your environment is designed to maximize the performance and reliability of your infrastructure.
To start, we install a suite of next-generation tools to monitor and manage your environment – whether your servers are in the cloud, on-prem or both. These tools include monitoring agents, software distribution agents, script repositories, vulnerability scanning agents, core ticketing platform, automation routines, self-healing automation, and knowledge articles.
By implementing the right solutions, you’ll save your IT team from working around the clock to keep outdated servers up and running, and allow them to focus on finding new technologies to enable revenue generation.
AI-led tools and processes for optimal efficiency.
We’re using technology and data scientists to ensure server resiliency and availability. Because in your world, there’s no time for downtime.
Monitoring
Agio provides 24x7x365 monitoring of your server environment, detecting and escalating service impacting events that could potentially be harmful to your business.
Break-Fix
When an issue is reported through a monitoring application, system engineer, or an end-user, we troubleshoot the server(s) and remediates to restore service and functionality.
Administrative tasks
We document processes and perform tasks such as user account management; server reboot; OU management; file server maintenance; virus scan processing, updating, and more.
Change Management
In accordance with your internal change management processes, Agio performs scheduled maintenance on your servers.
Patch Management
A subset of change management, we deploy rigorous and structured patch management in alignment with your specific patch management schedule.
Governance Activities
Through our Agio Insights reporting we provide you with a comprehensive review of your environment and recommendations to optimize performance and security.
24x7x365 monitoring and management of your environment.
Agio provides 24x7x365 monitoring of your server environment in order to detect and escalate service-impacting events that could potentially harm your business. Specifically, Agio Configuration Management Database (CMDB) provides a holistic view of your environment, configuration items (CIs), and system and device configuration, while also streamlining the process of diagnosing and fixing issues.
When an issue is reported via a monitoring application, system engineer, or an end-user, Agio will troubleshoot the server(s) and remediate to restore service and functionality. This includes troubleshooting availability, performance, and capacity issues. Because preemptive, proactive issue resolution on our side means more productivity on yours.
What we support.
We don’t like to brag, but our engineers have performed hundreds of digital transformations across a variety of operating systems and platforms. While most in-house teams have traditional knowledge, our technology-agnostic expertise means we’ve seen it all.
Maximize the efficiency of your infrastructure – and your team.
Improve speed to resolution.
Speed is one of Agio Server Management’s most critical factors. Our highly customized and integrated toolset is designed to quickly resolve any issues that arise in your server infrastructure.
Reduce noise.
Our AI-powered tools ensure that only actionable alerts are presented, reducing alert fatigue and allowing teams to focus on critical issues that require immediate attention. This improves the efficiency of operations and reduces the risk of missing important alerts.
Improve security.
Choosing Agio means choosing a provider that views IT through the lens of cybersecurity. We proactively and programmatically manage the patch process for supported operating systems and applications, reducing security incidents and strengthening your security posture.
Increase transparency.
The AgioNow Client Portal keeps your team and our engineers on the same page. Accessible from your laptop or our app, the Portal lets you view and track the status of your cases, escalate issues, access training and view industry insights – anywhere, anytime.
Connect with us.
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Find out whether Agio is right for you. Contact us to design a custom solution for your firm.
