From financial services to healthcare, users have high expectations when it comes to technology. If something goes wrong, they want their problems solved — immediately. A global service desk is a central point of technology support, ensuring global users always have someone available to help solve tech issues.

Here are some questions to help you evaluate IT providers and find the right global service desk for your organization.

Are they available when and where you need them?

A global service desk should be a globally capable model able to serve the needs of anyone, anywhere, in any time zone. Whether it’s handling time-sensitive financial questions or timely healthcare technology concerns, round-the-clock support is essential. Choose a help desk that can meet your global and local demands with 24/7 access to IT support.

Will they improve the end-user experience?

Your IT service desk represents your company to the end users who rely on your technical support. Their satisfaction should be a top priority. Ensure your IT provider is committed to the same level of customer care as your internal IT support team. Potential vendors should also be able to tell you the precise metrics they use to measure customer satisfaction.

What proven processes are in place?

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