Transparency is critical, and we think you have the right to it. That’s why we developed a custom monitoring application called Agio Monitoring System (AMS) that allows us to effectively monitor your infrastructure in real-time, while providing you with complete visibility. With AMS, we monitor devices, users and applications across the entire IT infrastructure—on premise, in the cloud or a hybrid model—from this uniquely designed application. By combining performance and availability with monitoring via powerful real-time analytics to rapidly identify incidents and operational –impacting problems, we keep your business running with minimal disruptions. Imagine being able to see into your entire environment from behind a single pane of glass; this is the essence of AMS. By leveraging our AMS tool, Agio’s Management Service offers five distinct benefits over traditional monitoring solutions:

• CROSS-DOMAIN VISIBILITY | The AMS tool spans servers, storage, network, virtualization, databases and applications to automatically cross-correlate metrics in real-time.
• BUSINESS SERVICE MANAGEMENT | AMS provides an automated and scalable means to define business services, associated applications and infrastructure resources, understand dependencies, monitor key performance indicators and proactively monitor delivery of the business service
• ROOT-CAUSE ANALYSIS | AMS is able to rapidly isolate, in real-time, the root cause of network issues, which is especially valuable in virtualized environments
• CONFIGURATION MANAGEMENT DATABASE (CMDB) | AMS auto discovers and populates CMDB for server, storage, network, VMs, applications and end users, providing a complete repository of all components across the environment, as well as full auditing and reporting of configuration changes and patching
• SCALABILITY | A single instance of AMS can monitor applications in data centers, private or public clouds, and remote offices

With our 24x7x365 Management Service, we manage your environment to actively reduce downtime through detection and remediation. From data collection, trending and capacity planning, to deploying changes to servers, troubleshooting and monitoring performance, Agio ensures your environment is in a healthy state, and stays that way. In fact, we deliver you weekly posture reports, including an at-a-glance summary, followed by a deep dive into data trends, system metrics, environmental changes and more so you know exactly what's happening in your environment. Our infrastructure management platform can also be accessed by our service experts from anywhere, at any time, so there is never a single point of failure in terms of our systems or people. As an Agio client, you too have access to the AMS platform, offering a level of transparency that fosters loyalty and trust as we build our relationship with you. By providing a managed and controlled environment with full reporting and accountability, our support model reduces your costs, while increasing end-user productivity. Specifically, offer four levels of monitoring and management:

• LEVEL 0 MONITORING | Basic monitoring with escalation to client for all alerts. Agio provides the monitoring tools and resources, but all corrective action is completed by the client.
• LEVEL 1 MANAGEMENT | Includes basic monitoring with additional responsibilities to carry out remedial actions as outlined and documented by the client. Examples are restarting services or rebooting a system.
• LEVEL 2 MANAGEMENT | Includes Level 1 support with additional responsibilities to provide full system administration, problem remediation, proactive root cause analysis, capacity planning, and system patching and updating.
• LEVEL 3 MANAGEMENT | Includes Level 2 support, and additional responsibility to provide engineering, such as architecture and design of new technology platforms, in collaboration with the client’s business or technology teams.

Database Administration involves many different facets to make sure your systems are kept up-and-running, efficient and high performing. Agio Database Administration includes real-time 24x7x365 database monitoring and problem resolution. But we don't stop there; our dedicated database administration (DBA) team monitors alerts and responds to threshold, latency and job errors, while managing your databases and assisting your team with changes, space utilization, and security. Our DBA service includes:

Data Protection & Availability | We protect your data by ensuring your databases are backed up properly, as well as replicating them on a routine basis.

Performance | Agio has developed a comprehensive framework of tuning and housekeeping parameters to maintain your database environment in optimal condition.

Security & Best Practices | We make sure that your database security measures are up-to-date, keeping track of and managing changes for you, including the installation of security patches. We also implement best practices in terms of account management, roles, access permissions, and log reviews. All of our database operations are fully audited for complete transparency.

Capacity | Disk space management is crucial to avoiding application failure and data corruption. We closely monitor and report on capacity parameters on a daily basis in order to identify potential issues before they occur.

Problem Resolution | In addition to our database specialists, we have in-house networking and server specialists on-hand to identify and resolve issues. Even if the source of the issue is not clear-cut between network, operating system or database, we own the problem right through to the resolution.

Multi-Platform Support | We support a variety of platforms, including Microsoft SQL Server, Sybase, Windows and Unix.

At Agio, we don't depend on out-of-the-box tools. As with many of our other service offerings, we developed a custom tool, called Agio Admin, which provides us with an inside look into your database environment, capturing up to seven days of information. Why is this special? When a problem does arise in your environment, we are able to go back in time to see what led to the issue, essentially reading a database environment like a history book. The more data that's available, the quicker the resolution. A speedy resolution means less downtime for you. And the best part? Unlike many expensive software packages on the market, we include Agio Admin as part of our overall Database Administration (DBA) service.

Amazing tools are only part of the equation. People and experience make up the difference. At Agio, we have seven dedicated DBA members on staff with 40+ years of combined experience, focused solely on administering database environments. This focus allows them to master their database expertise and focus on the task at hand, guaranteeing that you have a stellar team working to make your environment as highly optimized and efficient as possible.

Maintaining an effective security program requires diligence, focus, and a keen eye towards an ever- evolving threat landscape. In the past few years alone, the following critical security threats have hit national and international news, costing millions of dollars and taking many jobs along with them:

• Cryptolocker
• Heartbleed
• Shellshock
• Ghost

Day-to-day management of security controls is crucial. Failure to detect and recognize malicious activity in your environment places your organization’s data and reputation at risk. Other risks include:

• Intellectual Property Loss
• Operational, Financial, and Legal Risk
• Compliance & Audit Failure
• Job Loss

By providing a managed and controlled environment with full reporting and accountability, Agio’s 24x7x365 Managed Security service proactively manages your environment to reduce security threats through detection, response, and remediation.

Agio Managed Security provides these key benefits:

INTRUSION PREVENTION | By leveraging best-in-breed industry technology, coupled with Agio’s customization, we defend against ever-evolving, sophisticated evasion techniques, even when they are applied on multiple protocol levels. The result is increased protection for your environment against external and internal threats.

SECURITY INFORMATION & EVENT MANAGEMENT | Agio Managed Security uses a discovery-driven approach designed to prevent future security blind spots, adding user, application, and business service context to events. We provide unparalleled threat monitoring, prioritization, and mitigation responses, leveraging log collection data from security devices, network devices, Active Directory, and applications, to cross-correlate security event data in real time, while weaving a sophisticated security event management service throughout the entire solution.

SYSTEM VULNERABILITY MANAGEMENT | This automated service scans networkassets for vulnerabilities on a daily basis to clearly identify potential areas of exploitation and increased security risk.

CONFIGURATION MONITORING | Agio Managed Security ensures your firm’s configurations comply with your own internal security standards. We test and ensure your systems maintain and adhere to industry-set or internal benchmarks.

THE HUMAN ELEMENT | Backed by the latest security technology, our experienced security engineers staff Agio’s Security Operations Center (SOC) around the clock, managing the security of your environment. That means analyzing anomalies, looking for trends specific to your industry, and keeping up to date on threat intelligence feeds. You can expect regular calls with these experts to review your monthly posture report and the overall health of your security posture. It is the human element that sets Agio Managed Security apart, ensuring you know we’ve got you covered.

When it comes to backing up your data, recovery is everything. When something goes wrong, all you care about is getting your data back—now. Two important processes help us achieve 100% recovery peace of mind for our clients:

This unique feature guarantees data integrity with absolutely no corruption, for successful restores every time. Autonomic Healing continuously monitors the backup repository for data corruption; if corrupt data is found, it corrects it, removes it, or reports that a correction is needed. Beyond just checking file headers and links, Autonomic Healing goes even further, verifying the logical validity of data, such as invalid names, name duplication, ID duplication, potential reconstruction failure, consistency, etc.

We ensure data is restorable by simulating real recoveries without actually writing the restored data. Simulated recoveries are run in the DS-System memory, which is flushed once the process is complete. What’s more, we use digital-signature-based validation to ensure file integrity.

Finally, Agio Managed Backup offers the flexibility of customizing your recovery time for certain blocks of data, which comes in handy when we're talking about your mission-critical application data. Depending on your Recovery Time Objective (RTO), we offer two optional features:

• Continuous Data Protection (CDP) can be selected for specific backup sets to guarantee you are up and running quickly with minimal data loss.
• Agio's DR Platform replicates your data in real time, which we can snapshot to provide complete recovery in minutes, instead of hours.