Global Service Desk

Around-the-clock technology support that keeps your end users happy – and frees your internal IT to focus on bigger picture projects.

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Proactive technology to solve problems before they start.

Over time, Global Service Desk becomes invisible to the people it serves. We start to recognize the events that will lead to failure, and we intervene before we see the failure occur.

Speed

We resolve your issues quickly with a deliberate focus on speed to resolution.

Remediation

If a complex issue arises, we isolate it and troubleshoot with your end user.

Collaboration

We act as a liaison between your end users, higher-level support, and infrastructure teams to resolve issues.

Client Experience

Get 24x7 access to our agents and check the status of your case via AgioNow.

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24x7x365 access to IT support.

Global Service Desk is the single point of contact between your users and the IT Team. Accessible from any location and device.

Reduce downtime.

Quick resolution of end-user issues means your people can get back to work faster and your IT team has room to focus on strategic issues. A win-win for all.

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Increase ROI.

Advanced machine learning and big data technologies are transforming service desks into proactive functions. In fact, it’s predicted that use of autonomics and cognitive platforms could drive a 60% reduction in the cost of IT services, enabling firms to apply human talent to higher-level tasks.

Decrease risk.

Backed by our SOC 1 Type 2 and SOC 2 Type 2 controls, Global Service Desk is supported by repeatable processes and executed through the lens of ITIL and NIST-based cybersecurity best practices to maximize security, reliability and resiliency.

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