24x7x365 access to IT support.
Global Service Desk is the single point of contact between your users and the IT Team. Accessible from any location and device.
Quick resolution of end-user issues means your people can get back to work faster and your IT team has room to focus on strategic issues. A win-win for all.
Advanced machine learning and big data technologies are transforming service desks into proactive functions. In fact, it’s predicted that use of autonomics and cognitive platforms could drive a 60% reduction in the cost of IT services, enabling firms to apply human talent to higher-level tasks.
Backed by our SOC 1 Type 2 and SOC 2 Type 2 controls, Global Service Desk is supported by repeatable processes and executed through the lens of ITIL and NIST-based cybersecurity best practices to maximize security, reliability and resiliency.