During the course of any given day, breakdowns in technology can directly disrupt your end-users’ productivity. By providing the right solution for your environment, we ensure your employees can get on with their day with minimum disturbance.
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Agio provides managed IT and cybersecurity services to firms at every stage, including technology hosting, monitoring, management, disaster prevention and recovery, managed security, cybersecurity consulting, and other high-end services.
Through our on-site desktop support service, your dedicated Agio resource can leverage the entire multi-disciplinary knowledge of Agio’s Client Services team to fix your issues by your side. Our on-site team embodies Agio’s commitment to excellence and superior customer service, while understanding each firm and every environment is different. That’s why we partner with you to help manage our resource to embody your values, as well as our own. ×
Remote End-User Support
Remote End-User Support is dedicated to keeping you up and running at all times. We offer unlimited, 24x7x365 access to our dedicated team of experienced support professionals, in combination with Agio’s unique Enterprise Service Platform (ESP), to ensure each incident is given priority and resolved in a timely manner. With years of experience, and access to a centralized solution repository for best practices, Agio engineers are trained to effectively and efficiently resolve any IT issue you may encounter. By leveraging our highly qualified and certified technical staff, recruiting, training, and fulfillment of IT resources become a thing of the past. You can now concentrate on your business, not your help desk. ×
Agio’s Access Management Service offers a repeatable access control and data governance program, ensuring all access requests are approved by your appropriate business owners and recorded for audit controls. With a data analysis and certification framework to review and approve access on a recurring basis, we ensure your users only have access to the appropriate systems required. Additionally, Agio offers a structured, repeatable process to manage new hires, transfers and terminations. ×
Agio Incident Response is a planned program designed for the unplanned. Over the course of 12 months we onboard, organize, prep and continually test your ability to respond when a breach happens. We get, and keep you, battle-ready so when an attack happens, we mobilize immediately and effectively, neutralizing the threat and containing your exposure.
Here’s what the program includes:
o Environment Discovery
o Data Mapping
o Incident Response Plan Development & Review
- Incident Response Policy
- Data Classification Policy
- Incident Response Procedure
- Incident Response Communication-Chain of Command Procedure
o Tactical/Operational Incident Response Tabletop Exercise
Monthly Incident Response Readiness Review
Quarterly Status Review (monthly for first three months after going live)
o Intelligence Briefings
o Cybersecurity Events & Incidents Statistics Review
Annual Executive IR Tabletop Exercise
Incident Response Annual Review & Report
Red Team Security Assessment* (annually, if applicable)
It’s about practicing chaos. You’ll never be able to predict the specific type of breach your firm will ultimately fall victim to, but you can predict how you respond. And that response is comprised of the people you have in place, the processes you’ve implemented, and the technology that supports it all. How do these three facets interact with one another when tragedy strikes? Where are the loopholes, the gaps, and the ambiguity within your plan?
These are the details, when left undiscovered, unremediated and unrehearsed, create chaos on top of chaos for organizations.
We’re here to fix that. By proactively learning your environment, mapping what data lives where, reviewing your policies with a critical eye, and then practicing chaos, we improve your reaction to a breach. Your response goes from languid, haphazard and insufficient to immediate, efficient, and most importantly, effective.
It’s tempting to sit back and hope that a breach won’t happen. Or maybe when it does, that it’s not that bad. But when your company’s operations, reputation, and even your career are on the line, hope isn’t a strategy. Because even if the initial breach doesn’t bring down your environment, the longer the malicious activity goes undetected and unaddressed, the worse it gets. What may have started as a cybersecurity event, can quickly escalate to an incident and a full-blown breach.
TIME IS MONEY
Then there’s the financials. Bringing in an Incident Response team only after a breach guarantees one thing; you’re going to pay. Why? Because the firm you bring in, even if they’re the best, doesn’t know your environment. They don’t know where your data lives; they don’t know how you collect and store that data (for analysis); they don’t know your policies; and they don’t know who’s involved in your Incident Response Plan. They’re flying blind, and it’s going to take them time to get up to speed. That’s time you’re paying for, and even more importantly, that’s time in which the breach is getting worse.
By investing in an Incident Response service, proactively, you drastically reduce your time to resolution, which means less money out the door, less exposure and ultimately less damage. And you look good for preparing for the inevitable. You took chaos, mapped it, prepared for it, and even amortized it (i.e the cost). Well played.