MANAGED IT SERVICES
Keeping the lights on. Blocking and tackling. The work that only gets attention when it goes down. This is the kind of infrastructure support Agio is known for, and it’s the dirty work our clients look to outsource.
We understand your issues. Whether it’s with your internal team, who can’t get out of the weeds long enough for real project work, or with your current managed service provider (MSP), who’s not making your life easier. We get it, and we have answers.
Consistency
There are more technology misses with your current infrastructure than wins, and your downtime to uptime ratio is no longer healthy.
Visibility
You open a case, and it goes into a black hole. No one's following up and you have no idea of progress (if any).
Scalability
You've outgrown your IT service provider. The level of service has dropped off and they're no longer feeding you forward-thinking guidance.
AGIO INFRASTRUCTURE MONITORING & MANAGEMENT
We monitor and manage your network, servers, databases, storage, backup and applications, keeping the lights on so you don't have to.
Agio Desktop as a Service
Desktop as a Service is the leading, most secure and reliable remote workstation hosted on Microsoft Azure, delivering a multi-session, personable and persistent Windows experience with access to essential applications that are completely optimized for your end users.
AGIO END-USER SERVICES
Keep your employees up and running with our end-user support. Whether you need our 24x7x365 global service desk or someone on-site, we've got you and your end users covered for any of their technology break/fix needs.
AGIO Database MANAGEMENT
We ensure the performance, availability and security of your databases with our 24x7x365 service that includes a named DBA to oversee the day-to-day activities, as well as the proactive optimization of your environment.
AGIO Managed Azure
Public cloud-based infrastructure is more accessible, more affordable and —with Agio — more attainable than ever. We partner with Microsoft Azure to bring you secure Office 365 email, DR as a service, hardened hosting and datacenter migration.
AGIO Disaster Recovery powered by Azure
When a disaster hits, you’ll still be in business with no data loss and full data access because everything is maintained to approved Recovery Point Objective (RPO) performance times. Agio’s Public Cloud Disaster Recovery is peace of mind at a 30-50% cost reduction.
AGIO SKYSUITE
We designed this all-in-one, cloud-based IT solution for hedge funds, private equity firms and other alternative investment clients. Skysuite makes IT easy with end-user support, Office 365 messaging, managed backup, mobile device management and file share.
5,000
Devices
3,500
Servers
8,500
Mailboxes
85 TB
Backed up Weekly
5,232
Databases
When you think about what your provider does for you, and how they make a difference in your job and your career, this is what we believe matters. If we’re not applying industry-specific experience to better your environment, reducing your operational costs, decreasing your cybersecurity risk, or increasing your end-users’ productivity, then you have to ask yourself, what are we really doing for you? We know this because these are the guideposts we live and die by for our clients – it’s how we measure our impact.
Industry-specific experience in Financial Services, Health Care, and PCI
Cost Efficiency
Reduced Risk
Eyes on Glass
Increased Productivity
Best-In-Breed Technology
Our constant evaluation of state-of-the-art tools, platforms and partners ensures seamless service, while keeping you ahead of the curve.
Security DNA
We apply a bottom-up, risk-based approach when designing our solutions so you get cybersecurity best practices built into our infrastructure services.
Transparent Tools
We invest in platforms that allow you to see what we see. It's nice to know you can check up on your MSP if and when you feel the need.
INSIGHTFUL REPORTING
We want you to know what’s going on in your environment over time so you can make decisions on what’s working within your current infrastructure and what’s not. With our reporting platform, you see:
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A designed, visual breakdown to make things easy to digest
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Trend analysis on cases, systems, etc.
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Archiving of closed cases so you have a paper trail
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An Account Manager to walk you through it all on a monthly basis
Agio is about being the best, which starts with hiring the best technologists in the best technology towns across the country, from the Big Apple to high-tech havens in North Carolina, to Oklahoma. Our people drive our culture, which is designed to always deliver a wow factor and be better than yesterday.
“Helping the world solve IT issues since Windows 95.”
Angela Van Zanten
Associate Director, End-User Services
"The only way to do great work is to love what you do."
David Berardi
Associate Director, Field Services
"Communication is the key to successful relationships.”
Crystal Bradford
Associate Director, Systems Engineering
“End is not a stopping point. End stands for Effort Never Dies.”
Michael Kotzum
Associate Director, Storage