Keeping the lights on. Blocking and tackling. The work that only gets attention when it goes down. This is the kind of infrastructure support Agio is known for, and it’s the dirty work our clients look to outsource.
We understand your issues. Whether it’s with your internal team, who can’t get out of the weeds long enough for real project work, or with your current managed service provider (MSP), who’s not making your life easier. We get it, and we have answers.
There are more technology misses with your current infrastructure than wins, and your downtime to uptime ratio is no longer healthy.
You open a case, and it goes into a black hole. No one's following up and you have no idea of progress (if any).
You've outgrown your IT service provider. The level of service has dropped off and they're no longer feeding you forward-thinking guidance.
Backed up Weekly
When you think about what your provider does for you, and how they make a difference in your job and your career, this is what we believe matters. If we’re not applying industry-specific experience to better your environment, reducing your operational costs, decreasing your cybersecurity risk, or increasing your end-users’ productivity, then you have to ask yourself, what are we really doing for you? We know this because these are the guideposts we live and die by for our clients – it’s how we measure our impact.
Our constant evaluation of state-of-the-art tools, platforms and partners ensures seamless service, while keeping you ahead of the curve.
We apply a bottom-up, risk-based approach when designing our solutions so you get cybersecurity best practices built into our infrastructure services.
We invest in platforms that allow you to see what we see. It's nice to know you can check up on your MSP if and when you feel the need.
We want you to know what’s going on in your environment over time so you can make decisions on what’s working within your current infrastructure and what’s not. With our DOMO reporting platform, you see:
A designed, visual breakdown to make things easy to digest
Trend analysis on cases, systems, etc.
Archiving of closed cases so you have a paper trail
An Account Manager to walk you through it all on a monthly basis
Agio is about being the best, which starts with hiring the best technologists in the best technology towns across the country, from the Big Apple to high-tech havens in North Carolina, to Oklahoma. Our people drive our culture, which is designed to always deliver a wow factor and be better than yesterday.
“Helping the world solve IT issues since Windows 95.”
"The only way to do great work is to love what you do."
"Communication is the key to successful relationships.”
“End is not a stopping point. End stands for Effort Never Dies.”