Think Switching IT and Cybersecurity MSPs is a Big Lift? Think Again

The right managed service provider (MSP) minimizes productivity hiccups and ensures seamless day-to-day operations. Unfortunately, sometimes an MSP doesn’t live up to those expectations and it’s time for a change. No one wants to switch MSPs—it’s a hassle and you don’t have time for service disruptions. But it doesn’t have to be that way. The right MSP understands the challenges and removes them.  

Understanding the Challenges Behind the Switch 

Changing MSPs can lead to various operational disruptions. For example, compatibility issues between old and new systems can cause workflow interruptions. Employees might struggle with new processes or tools, leading to a decrease in productivity and an increase in frustration. The smooth operation you’re used to can suddenly become a maze of technical difficulties. But fortunately, with effective communication and cooperation between the outgoing and incoming MSPs, you can significantly reduce potential disruptions. 

It’s also key to identify the critical phases of the switch, like the data transfer process. If not handled properly, sensitive information can be exposed to cyber threats. Hackers are always on the lookout for vulnerabilities, and a poorly managed switch can provide the perfect opportunity for a breach. Think of confidential client data, financial records, and proprietary information all at risk. Developing robust data migration strategies and contingency plans safeguards against data loss and ensures continuous access to critical information. 

Despite the apprehensions, the perceived difficulties of switching MSPs are often overstated. Streamlined processes and best practices can effectively mitigate risks and ensure continuity. By understanding these practices, firms can approach the transition with confidence, maintaining both security and functionality.  

But There’s Benefits to Switching, Too 

Let’s not forget about the benefits of switching MSPs. New MSPs can offer advanced cybersecurity solutions, providing better protection against emerging threats. A fresh approach to IT management can lead to more efficient and responsive IT support. Down the road, optimized IT operations can result in cost savings and increased operational efficiency. Plus, MSPs like Agio offer an IT assessment, which can play a crucial role, providing a clear picture of the current IT landscape and identifying areas for improvement. 

Agio Makes Switching Easy 

When it comes to switching MSPs, we understand it can seem like a big lift. At Agio, we take the heavy lifting, so you don’t have to. As part of your onboarding with us, we conduct an in-depth analysis to understand where you are today and how to map to where you want to be. The analysis is prescriptive, flagging issues by risk level, and each issue has a clear reconciliation roadmap and timeline to ensure there will be no disruptions to the migration process.  

Our IT Infrastructure Assessment process involves identifying all devices, software inventory, operating systems supportability, and patch levels. We review identity systems, data strategies, and systems used for external communications. For on-premises systems, we review network hardware, hypervisors, storage, backups, and physical servers, as well as operating systems. We also sample end-user devices to ensure relevant controls and best practices are in place. For cloud systems, we conduct discovery and diagram mapping, architecture review, and best practices review for security, cost, and configuration, as well as resilience and high availability. By leveraging Agio’s IT Infrastructure Assessment, you can confidently improve your IT performance and security, setting your firm up for long-term success. 

The icing on the cake? You get immediate visibility into every aspect of your onboarding journey through our centralized portal, AgioNow. This transparency allows you to track progress, access relevant information, and stay informed at every step. Recognizing the importance of a seamless onboarding process for uninterrupted business operations, we provide you with a Customer Success Representative who owns the relationship and overall quality of the process. 

Make the Right Call 

While switching MSPs may seem challenging, the long-term strategic advantages far outweigh the short-term challenges. By planning meticulously and leveraging best practices, you can ensure a smooth transition with minimal disruption, ultimately leading to enhanced IT capabilities and security. 

Ready to make the move? Contact us today.