Reasons to implement a global service desk

When running a global business, managing international customers can be challenging. For example, clients in other time zones may contact your company overnight, but your team is not able to respond until the morning, when the client is already asleep. Hiring a 24/7 internal team can be expensive, so consider implementing a global service desk to satisfy your clients.

Why do you need a global service desk?

Your global business needs a customer support system that can scale as you continue growing and demand increases. Integrating a global help desk can prove beneficial in the following ways:

• Cost-effective customer management: Global service desks help cut costs in different ways. Your company no longer needs to hire large in-house IT teams to meet growing demand. Instead, a centralized service desk handles global queries efficiently, letting your existing IT team focus on their core roles. Additionally, you can save money by avoiding duplicate roles across your operating areas. A central team handles repetitive roles such as new feature updates — no need for in-house IT teams in every region your business serves.
• Full-time availability: A well-built global service desk helps you keep end users happy. If your customers know you’re available whenever they need help, this availability contributes to a positive brand reputation and higher client retention.
• Scalable growth: Investing in an efficient global help desk helps contribute to business growth over time. As your customer base expands, you need scalable global service desks to keep up with and maintain this growth.
• Multilingual support: Global help desk solutions can incorporate multilingual tools or agents for fast translation. Being able to serve end users in any language helps you turn happy customers into raving fans on an international scale.
• Quality services: Outsourced IT and service desk solutions come with a team that offers experience, expertise, and cutting-edge tools to meet your IT needs. These dedicated IT systems are ideal for providing high-quality solutions to your customers whenever they need help.

Get professional global service desk solutions from Agio

With global help desk services from Agio, our experts will work with your internal team to develop a solution that works for your organization and meets your customer service goals. Contact us today to learn more about our service desk integration solutions.