+$100 Billion Private Credit Firm Turns to Agio for Citrix VDI Environment Upgrade

A +$100 billion private credit firm was running an outdated Virtual Desktop Infrastructure (VDI) environment that was plagued by performance issues — not to mention waning software vendor support that has left them exposed to increasing cyber threats. So, they turned to Agio.

From Outdated to Cutting-Edge

The Goal

The goal was to upgrade the firm’s entire environment to the latest version (2023) of Citrix Virtual Apps and Desktops, in order to stabilize their Citrix/VDI environment and ensure full support. They knew Agio was the right partner because of our long track record of providing quality solutions for similar upgrades.

The Challenge

The firm faced some challenges along the way that were specific to their environment. One hurdle arose when a Citrix PVS component stopped working properly midway through the upgrade. This required an extensive troubleshooting process, but despite these challenges, they were happy Agio completed the work and had all systems running smoothly and on time.

The Outcome

A resounding success with over 800 Citrix licenses in use, over 750 Windows 10 VDIs, and 44 multi-user servers (each server can host up to 220 sessions). Best of all, the upgrades are transparent to the user base.

The Benefits

The list of benefits goes on for days: there have been improvements in audio and video function on the VDAs, reduced login issues, and their new LTSR version supports hybrid licenses, so if the client wants to pursue Citrix cloud, they can.

The Agio Difference

By taking the time to create a customized solution that fit their needs, Agio’s expertise and experience helped this client turn what could have been a nightmare project into a seamless process.

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