My start at Agio
I was with Sprint right out of college, and then moved onto Best Buy. I’ve always been a techie, and I had several friends who worked at Agio at the time. They knew I was good with customers, and in the fall of 2013, I began the process of researching and applying to Agio.
Once hired, I started in the End-User team, honing my baseline customer support skills by helping clients to reset passwords, work on email configurations, etc. After about 9 months, I shifted to tier two type support, i.e. server management, and became a Systems Analyst within a different team dedicated to a major client of ours. This is really where I began to build my reputation.
It wasn’t long before I became a Systems Administrator, focused on server health, PowerShell, DNS, exchange configurations, server configurations, etc. Within another 3 – 4 months, I became an interim co-team lead, and began to train and onboard new employees.
Not too long after that, I took over Agio’s internal facilities, meaning I was responsible for the firm’s internal machines, procuring the equipment employees needed to do their jobs, setting up conference rooms, projectors, TVs, and things like new-hire account configurations.
Becoming a Linux Systems Engineer
Back in November 2015, I started patching for our clients. Our overnight team was at capacity, and I was given the opportunity to step in, lend a hand, and learn a new skill. After having been given so many new and different responsibilities over the course of those first two years at Agio, I knew the firm was behind me, and if I wanted to step up my game, Agio would support me.
So that’s exactly what I did. I reached out to my Manager at the time regarding Linux, and he immediately gave me access to the Linux Academy. Within a year I became a Linux engineer and moved onto our dedicated Linux team.
What’s next for me
I’m on track to get my Red Hat Certified System Administrator (RHCSA) certification, and then I want to become a Red Hat Certified Engineer (RHCE), which I expect to achieve by the end of 2018. It’s rare for an employer to pay for this type of testing, but Agio isn’t your typical employer. They recognize when someone is hungry for more, and they support them 100%.
Eventually, I can see myself moving into programming and development, once I get my fill of Linux. I’m excited about the future; I know Agio is invested in my success, and will help me achieve as much as I want to take on.
When I look back at where I started 4 years ago with Agio, I didn’t have anywhere near the knowledge I have now. Bigger companies don’t give you a shot if you don’t have the experience, but Agio takes a chance on people – they took one on me.