Our highly trained server engineers deliver the solution through a hybrid reactive and proactive approach to ensure 360º support of your servers.
The fundamentals of Server Management for hedge funds, private equity firms and the larger alternative investment industry are relatively generic and commoditized, yet critical if not performed well. This means many financial services firms of a certain size and complexity choose to partner with a specialized provider to free up they’re internal IT teams to stay focused on business impacting and alpha-generating project work. Agio is that specialized provider who understands how to drive a more secure, reliable and resilient server environment for our clients.
Agio provides 24x7x365 monitoring of your server environment, detecting and escalating service impacting events that could potentially be harmful to your business.
We document processes and perform tasks such as user account management; server reboot; OU management; file server maintenance; virus scan processing, updating and policy management; deployment of software releases; Active Directory support along with file and print server services for Windows platforms; among many others.
A subset of change management, Agio deploys rigorous and structured patch management in alignment with your specific patch management schedule, and we make recommendations to perform updates more frequently in adherence to cybersecurity best practices, if needed.
When an issue is reported through a monitoring application, system engineer or an end-user, Agio troubleshoots the server(s) and remediates to restore service and functionality. This includes troubleshooting availability, performance and capacity issues.
In accordance with your internal change management processes, Agio performs scheduled maintenance on your servers, including configuration changes (registry values, config files, etc.), software upgrades/changes (operating system upgrades and application services) and hardware (physical/virtual) configuration changes (adding more compute, memory and/or storage).
Through our Agio Insights reporting we provide you with a comprehensive review of your environment, which includes capacity planning, software licensing assurances, redundancy, and cybersecurity recommendations.
Agio Server Management is powered by our next generation service framework comprised of standardization, instrumentation, optimization and automation. This means we have the people, processes and tools in place to deliver service focused on creating a more secure, reliable and resilient server environment for you. We bring this framework to bear through next gen tools to monitor and manage your server environment, including monitoring agents, software distribution agents, script repositories, vulnerability scanning agents, core ticketing platform, automation routines, self-healing automation, and knowledge articles. The result is speed – speed to resolve issues and speed to fulfill requests. Over time, it is this speed that creates and fosters trust between Agio and our clients, growing relationships that result in healthier information systems. Isn’t it time you chose a partner like us?