A helpdesk that actually helps — imagine that.
Agio’s approach is simple: fix it fast and make it easy, because every unsolved IT glitch costs you in productivity. We equip our engineers to support your end users 24x7x365, working with your people to reduce the “hassle factor” inherent to managing technology. With our IT team filling in the gaps, we give your end users less reasons to get frustrated with their technology, freeing up your internal IT team to drive innovation, rather than wasting time fixing someone’s email.
Remote Help Desk
Our onshore-based IT team is available anytime day or night to answer your call, no matter how small the issue. Better still, this help desk service is unlimited, because nobody wants to be nickel-and-dimed in their hour of need.
For the times when remote help isn’t enough, our on-site support team has boots on the ground. Whether they’re on-site full-time or on demand, your dedicated Agio resource will work efficiently with your end users in person to fix your issues.
NEXT GENERATION SERVICE
Agio’s Enterprise Service Platform (ESP) is a proprietary ticketing platform we designed to ensure nothing falls through the cracks. Leveraging bleeding-edge customizations, we respond to problems faster, update you sooner and resolve cases quicker. How? ESP’s algorithm systematically analyzes and prioritizes open cases based on your unique needs; it automatically escalates cases to engineers, who are busy working with their heads down; and provides you with a real-time transparent view into active cases and the status.
What’s more, we pair our proprietary platform with Machine Learning technology to pick up on a user’s sentiment. This means we can tell when things are going well with your case or if it’s headed south based on how you’re communicating with our engineers. If things are headed south, we immediately jump in to turn things around.