A helpdesk that actually helps — imagine that.
Agio’s approach is simple: fix it fast and make it easy, because every unsolved IT glitch costs productivity. We equip our engineers to support your end users 24x7x365, working with your people to reduce the “hassle factor” inherent to managing technology. With our IT team filling in the gaps, we give your end users fewer reasons to get frustrated with their technology, freeing up your internal IT team to drive innovation, rather than wasting time fixing someone’s email or resetting their password (hint: see video below).
Agio Global Service Desk
ITIL-aligned, our 24x7x365 onshore-based IT team handles incident, problem, request, and major incident management, as well as the management of departmental knowledge and metrics on customer satisfaction and the effectiveness of the overall service.
Agio On-Site Support
In a COVID-19 world, for the times when remote help isn’t enough, our on-site support team has boots on the ground. Whether they’re on-site full-time or on demand, your dedicated Agio resource will work efficiently with your end users to fix your issues.
Next Generation Service
Agio’s next-generation tools and processes are designed to ensure frictionless service for your end users. We employ Machine Learning and Natural Language Processing (NLP) to pick up on a user’s sentiment, which means we can tell when things are going well or if things are headed south based on how you’re communicating with our engineers. If things are headed south, we immediately jump in to turn things around with our systematic procedures. We understand what it takes to deliver great service and we continue to invest heavily to ensure both you and your users are blown away at how much you actually like your technology provider.