Enterprise Service Platform

Take one step inside our Operational Headquarters, and you will be enveloped in a swarm of activity. Like the busy kitchen of a five-star restaurant, our ability to provide excellent customer service relies on the character and personalities of the people we hire to service the front lines, as well as the systems, processes and training we put in place behind the scenes to reinforce this commitment. Agio’s Enterprise Service Platform (ESP) is at the heart of our operation. ESP is a proprietary, comprehensive system that alerts our people to their commitments and responsibilities, and defines what they need to be focused on at any given time. It fortifies three areas we’ve identified as the key metrics of excellent support:

  • How timely we respond
  • How frequently we update
  • How soon we resolve cases

Read the Overview >