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As a Systems Analyst, you will be using cutting edge technology in supporting our internal teams. The Systems Analyst will be level 1 and 2 support roles. You will need to have a good understanding of WIN7 and WIN10, experience with a ticketing system, and excellent verbal/written communication skills.

About Agio

Agio is a hybrid managed IT and cybersecurity provider servicing the financial services, health care and payments industries. The company has extensive experience supporting the alternative investment space, specializing in hedge funds, private equity firms and asset managers. Agio offers technology hosting, monitoring, management, helpdesk, disaster prevention and recovery, as well as managed security, 360° cybersecurity programs, virtual CISO (vCISO) support and cybersecurity consulting. With nearly 280 employees, the company is headquartered in New York, NY with its Network Management Center (NOC) in Norman, OK and Security Operations Center (SOC) in Raleigh, NC. For more information, please visit https://agio.com/. 

Relevancy

You will have a significant impact on various teams at Agio. Your support and dependability will be sought from the group. Management will look to you to be professional and courteous, as well as possessing a drive for self-improvement.   

Job Description

  • Must be a self-starter, able to work through issues from start to finish with little assistance and report back with root cause and recommendations   
  • Hands-on experience with server hardware and be comfortable with installing parts and racking/stacking systems when necessary   
  • Hands-on desktop experience (WIN7 and WIN10) and troubleshooting   
  • Understanding how to set up shared folders and map drives   
  • On-call is required as a part of this role. Analysts are expected to be available when necessary to take escalations from systems engineers and team leads    
  • Willing to work as part of a team and collaborate with members from the network, systems, and security teams and outside vendors as well   
  • Experience with administering and maintaining Active Directory and Group Policy 

Responsibilities

  • Should be comfortable speaking to department managers regarding their technology needs and making recommendations   
  • Ability to troubleshoot/resolve hardware and software issues promptly   
  • Ability to work from a ticketing system and provide quality updates to internal teams

Requirements

  • Passion for delivering an outstanding client experience   
  • Superior written and verbal communication skills   
  • Confident and friendly phone presence   
  • Must demonstrate flexibility and adaptability in an environment of rapid technological and business change while maintaining enthusiasm and displaying sound judgment   
  • Collaborative, team-player, stays “Cool Under Pressure”   
  • 2-5 years of experience providing end-user support   
  • 2-5 years of hands-on desktop support experience, including but not limited to:    
    • Strong understanding of desktop and laptop hardware   
    • Strong understanding of MS Windows 7 and 10   
    • Strong understanding of mobile devices (i.e., iPhone, Android)   
    • Strong understanding of MS Office 2010/2016/365 applications    
  • 1-2 years hands-on Server Administration experience including but not limited to:    
    • Active Directory account management   
    • HP Server hardware    

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